What is Calico Connect?
Calico Connect is a web application that that allows you to share read-only digital asset data from supported exchanges, wallets, or other digital assets.
What type of data does Calico share from my wallet, exchange, or other digital asset provider?
Calico shares read-only digital asset transaction and asset balance data with your chosen institution or its service providers or vendors.
Who has access to my data?
Calico collects only the data you’ve chosen to share and only shares that data with your chosen institution or its service providers or vendors.
What data does Calico collect?
Calico collects only what is needed for the service to provide a streamlined experience. This may include: • Your name, email, and phone number • Asset balances • Asset transactions
Does Calico have access to my credentials?
No. We only have read-only access to exchanges and wallets you connect to your Calico account.
Can Calico trade or buy digital assets?
No. Calico Connect only shares data with your chosen institution or its service providers or vendors. The connection to your digital asset wallet, exchange, or other digital asset provider is read-only and does not include trading permissions.
Do I need to create a Calico account?
Calico creates an account for all users when they first share digital asset data through the Calico platform. This Calico account is necessary to save, view, and modify your account selections.
How do I revoke access to my data?
To remove an institution from accessing your data, open Calico Connect, go to settings, and select the trash icon next to the connection you’d like to remove. All future data sharing is revoked. Your chosen institution or its service providers or vendors may still retain previously collected data. Calico may also store previously collected data for up to twelve months.
I'm having trouble with an exchange's verification links. What do I do?
If you have problems with an exchange's verification links, please note the following: 1. The verification link is only valid for a short time before it expires. 2. The link must be opened on the same device (i.e., the work computer) where the connection was initiated. Opening it on another device causes the process to fail. 3. If you still have issues, contact Calico at support@getcalico.com.
What do I do if One Time Password (OTP) is failing?
When attempting to connect your account, if your digital asset provider uses OTP during authentication and it repeatedly fails, you may be able to request SMS-based OTP instead of app-based OTP. This alternative method may be more reliable for completing the authentication and establishing the account connection. When prompted, look for an option such as “Send code via SMS” or “Use another method”. Message and data rates may apply. If you still have issues, contact Calico at support@getcalico.com.
What do I do if I have trouble authenticating a personal account on a work device?
When connecting an exchange or other digital asset provider, you may face issues when using an authenticator app if you use a personal email for multi-factor authentication while using a work device. This is because some authentication processes may use the following for additional verification: • Location • Browser • Device To successfully complete your connection: • Forward the verification email to your work email address. • Open the verification link from the same device, browser, and network where you initiated the OAuth flow via Calico.
How do I get help with API Keys?
API keys may be used to create ongoing connections. Having trouble creating API keys? You may find help with the appropriate links below. By clicking on the links below, you will be leaving getcalico.com for an unaffiliated website. We have not been involved in the preparation of the content supplied at the unaffiliated site and do not guarantee or assume any responsibility for its content. Coinbase: https://help.coinbase.com/en/exchange/managing-my-account/how-to-create-an-api-key Binance: https://support.binance.us/hc/en-us/articles/360051091473-How-To-Create-an-API-Key-on-Binance-US Gemini: https://support.gemini.com/hc/en-us/articles/360031080191-How-do-I-create-an-API-key Kraken: https://support.kraken.com/articles/360022839451-how-to-create-an-api-key-for-kraken-derivatives
How do I copy API Keys?
When copying API keys, be sure to copy the entire returned string as is and paste into Calico Connect. Use the API key name as the API Key in the Calico Connect widget. Example : organizations/6a8bfa4e-daf7-4227-a441-fa460886f76c/apiKeys/0f1b7317-7bf8-45fa-9552-3b62d92c3b7a Use the Private key as the API Secret in the Calico Connect widget. Example: -----BEGIN EC PRIVATE KEY-----\nZ26kiOEiYr7MixyazYdSGlwFLMC8O+fipqtzjCfHpeINEBVKfNSkC7gHr2Qk8GsL\nESjwmEJKArSAxRhsLlVlzKfDzlUvQw+1jDPAMoMfQvpUGHzlScuStUXt0MReJ0Zi\nEdAKBfxPQ7xJ9uGepeLAoG347GNle4rikA==\n-----END EC PRIVATE KEY-----\n